We want you to be happy with BeamTake. The free plan lets you try the service before paying, and if a paid plan isn't right for you, this is how refunds work.
14-day refund
You can ask for a full refund of any payment within 14 days of being charged, as long as you have used less than 20% of the source-video minutes included in that billing period. This applies to monthly and yearly plans, and to both first payments and renewals.
After 14 days
After 14 days, or once you have used 20% or more of the period's minutes, payments are not refundable. You can still cancel at any time: your plan stays active until the end of the period you paid for and is not renewed. We don't give partial refunds for unused time.
How to ask for a refund
Open a support ticket from your dashboard or email [email protected] from the email address on your account, and tell us which payment you'd like refunded. You can also contact Paddle, our reseller, directly through the link in your receipt email.
Approved refunds go back to the original payment method. They are usually processed within 5 business days; your bank may take a few more days to show it.
What happens to your account
When a payment is refunded, the plan it paid for ends and your account moves to the free plan. Your projects and clips are not deleted.
Your statutory rights
This policy does not affect any rights you have under consumer protection laws in your country.
Contact
Questions about a charge? Email [email protected] and we'll sort it out.